FAQs

Frequently Asked Questions

Welcome to our FAQ page! If you don't see your question here, feel free to contact us  we're happy to help.

Shipping & Delivery

Do you offer free shipping?
Shipping rates are calculated at checkout based on your location.

How long does delivery take?
Each product is handmade to order. Please allow up to 10 weeks for production before shipping. You’ll be notified when your item is on its way.

Do you ship internationally?
Currently, we ship within the UK only. International shipping may be available in the future.

Returns & Exchanges

What is your return policy?
We do not accept returns or exchanges as all items are handmade to order.
If your item arrives damaged, contact us within 7 days and we’ll help resolve it.

Care & Safety

How do I clean my basket or liner?

Wipe the basket with a dry cloth. Liners and mats can be hand-washed in cold water and air dried. Do not machine wash.

Is the Moses basket safe for overnight sleep?

Our baskets are suitable for supervised naps for newborns (0–4 months). Always follow safe sleep guidelines and never leave your baby unattended.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Can I cancel or change my order?
Please email us as soon as possible. Once an order has shipped, we can’t make changes.

Contact Us

How can I get in touch?
Email us at littlemuseboutique@outlook.com or use our contact form. We usually respond within 24–48 hours.